All orders are prepaid. Credit Card payments are authorized (Pre-Auth) when the order is placed and processed (Captured) just prior to of shipment.
Spring Blooming (Fall planted) items are shipped from October 1 - January 15.
Summer Blooming (Spring planted) items are shipped from March 15 - June 15.
Our plants will be shipped at the proper time for planting in your USDA hardiness zone. If requested, we will accommodate specific ship dates when possible.
Our plant guarantee / warranty is as follows:
We guarantee our plants to be completely healthy and properly sized when they arrive at your location. Please inspect plants within 24 hours of receipt of shipment and notify us immediately with concerns.
We guarantee them to be true-to-name when they bloom.
Should one of the above conditions not be met, our liability is limited to replacement (subject to availability), a credit to be used against other purchases, or a prompt refund of the purchase price - whichever option the customer prefers.
If you have a problem, please feel free to contact us via the following methods: